Return Policy

Last Updated:

1. Overview

At Artisantyshopao, we strive to provide exceptional service and quality products. This Return Policy outlines the terms and conditions for cancellations, refunds, and returns for both our professional organization services and any products purchased through our website. We encourage you to read this policy carefully before making a purchase or booking a service.

2. Service Cancellation Policy

We understand that circumstances change, and you may need to cancel or reschedule your organization service appointment. The following cancellation terms apply to all service bookings:

2.1 Cancellation by Client

  • More than 48 hours before scheduled service: Full refund of any deposit or payment made, minus a £25 administrative fee
  • 24-48 hours before scheduled service: 50% refund of deposit or payment made
  • Less than 24 hours before scheduled service: No refund available
  • No-show: No refund available, and full service fee will be charged

2.2 Rescheduling Services

If you need to reschedule your appointment, please contact us as soon as possible. Rescheduling requests made more than 48 hours in advance will not incur any fees. Rescheduling requests made within 48 hours of the scheduled service may be subject to a £25 rescheduling fee.

2.3 Cancellation by Artisantyshopao

In rare circumstances, we may need to cancel or reschedule your service due to unforeseen events, staff illness, or emergencies. In such cases, we will provide you with as much notice as possible and offer to reschedule at your convenience or provide a full refund of any payments made.

3. Product Return Policy

For organization products and storage solutions purchased through our website or as part of our services, the following return policy applies:

3.1 Return Eligibility

Products may be returned within 30 days of purchase if they meet the following conditions:

  • Items are unused and in their original condition
  • Items are in their original packaging with all tags and labels attached
  • Proof of purchase (receipt or order confirmation) is provided
  • Items have not been installed, assembled, or modified

3.2 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized products
  • Products that have been used, installed, or assembled
  • Items without original packaging or tags
  • Clearance or sale items marked as final sale
  • Gift cards or service vouchers
  • Digital products or downloadable content

3.3 Return Process

To initiate a return, please follow these steps:

  1. Contact us within 30 days of purchase at admin@artisantyshopao.world or call 0333 335 6112
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Package items securely in original packaging
  5. Ship items to the address provided in your return authorization

4. Refund Policy

Once we receive and inspect your returned product, we will send you an email notification regarding the approval or rejection of your refund.

4.1 Approved Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.

4.2 Partial Refunds

Partial refunds may be granted in the following situations:

  • Items showing obvious signs of use
  • Items not in original condition or with missing parts not due to our error
  • Items returned more than 30 days after delivery

4.3 Refund Exceptions

Refunds will not be issued for:

  • Services already rendered or partially completed
  • Products damaged due to misuse or improper care
  • Items returned without prior authorization
  • Shipping costs (unless the return is due to our error)

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at admin@artisantyshopao.world. Exchanges are subject to product availability.

5.1 Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

6. Shipping Costs

You will be responsible for paying your own shipping costs for returning items unless the return is due to our error (defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

6.1 Return Shipping

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return shipping.

7. Service Satisfaction Guarantee

We are committed to your satisfaction with our organization services. If you are not completely satisfied with the service provided, please contact us within 7 days of service completion. We will work with you to address any concerns and, where appropriate, schedule a follow-up visit to resolve any issues. Additional terms and conditions may apply.

7.1 Service Quality Issues

  • Review your concerns and any supporting documentation or photos
  • Schedule a site visit to assess the situation if necessary
  • Provide corrective service where appropriate
  • Offer resolution options if corrective service is not possible or satisfactory

8. Consultation Fees

Initial consultation fees are non-refundable once the consultation has been conducted. However, if you book a full service within 14 days of your consultation, the consultation fee will be credited toward your service cost.

9. Deposits and Advance Payments

Deposits paid to secure service dates are subject to our cancellation policy outlined in Section 2. Deposits are non-refundable for cancellations made less than 48 hours before the scheduled service. Advance payments for products are refundable according to our product return policy outlined in Section 3.

10. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is as a result of acts of nature, including but not limited to flood, earthquake, windstorm, fire, or other natural disasters, war, civil unrest, terrorist attack, pandemic, or any other event beyond our reasonable control. In such circumstances, we will work with you to reschedule services or provide appropriate refunds.

11. Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services or purchase of products after any changes indicates your acceptance of the modified policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return or cancellation, please contact us:

Artisantyshopao
31 Leachcroft, Chalfont St Peter
Gerrards Cross SL9 9LD
United Kingdom
Phone: 0333 335 6112
Email: admin@artisantyshopao.world
Working Hours: Monday-Friday 9:00-18:00, Saturday 10:00-16:00

13. Dispute Resolution

In the event of any dispute arising from returns, refunds, or cancellations, we encourage you to contact us directly to resolve the matter. If we are unable to reach a satisfactory resolution, you may pursue resolution through the appropriate consumer protection agencies or legal channels in the United Kingdom.